Frequently Asked Questions
How Does FurrHaus Product Works?
Our elevated dog bed is designed to keep your pet cool, comfortable, and supported. The raised frame allows air to circulate underneath, while the durable mesh evenly supports your dog’s body — preventing pressure on joints and keeping them off cold, hard, or damp surfaces.
Is the Bed Suitable for Indoor and Outdoor Use?
Yes! The Furrhaus Elevated Dog Bed is made from weather-resistant materials, making it perfect for both indoor lounges and outdoor patios, decks, or gardens.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
What Size Should I Choose for My Dog?
We recommend selecting a size that gives your dog enough space to stretch comfortably. Refer to our size guide for the best fit based on your dog’s weight and breed.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Furrhaus.co@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.